A reliable partner that communicates about problems and resolves them
The Problem
For subscription businesses one poor fulfilment experience can lead to a customer churning. Scooch needed a reliable fulfilment partner that proactively communicates & resolves issues when things do not go well.
The Solution
Gonini account management provides advice on the best way to set up their operations to reduce future fulfilment problems. Gonini software identifies if there are fulfilment or delivery issues as soon as they happen so the seller can communicate this to their customers.
The results
Gonini fast response time gives Scooch the comfort that they are in control of their operations and can answer any customer queries quickly
The business grew 15x this year and Scooch did not have to hire additional operations staff
SCOOCH PET
Scooch is a pet health subscription business. An all-in-one subscription to eliminate hassle from your pet healthcare. From online assessment, health tracking and AI assistant to 24/7 vet support and vet-formulated treatments
Stop losing money on international orders.
No commitment. If we can’t save you at least 30% on shipping, we’ll tell you straight.
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Gonini have freed up our time to focus on growth, This has allowed us to the significantly scale the business without having to hire more team members.
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Gonini has been the best choice for our business. The company has been very flexible to our needs. The team is very professional, fast reacting and has been an absolute pleasure to work with.
Baris
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Gonini are a partner that is an extension of our team, that can scale with us as we grow & solve our fulfilment challenges.
Ryan
Head of Ops at One Retail Group
Working with Gonini means less fulfilment headaches & less stress. The only thing I need to do is go on the Gonini platform and check the status of the orders
