When there is an issue, you want to speak to someone and get answers
The Problem
When a customer has a question about their order, FoodbyBox wanted to be able to provide answers. FoodbyBox needed a partner that provided transparency on the order status and a partner that responds to questions immediately.
The Solution
The Gonini dashboard provides you with complete order information which allows you to troubleshoot your customer queries without the need to speak to the warehouse. In case you still need to speak to a person, you have a dedicated account manager that you can contact.
The results
The Gonini technology allows FoodbyBox to answer customer queries themselves, resulting in a 30% reduction in tickets
Gonini fast response time (<2h) frees up FoodbyBox's time and enables them to deliver a great customer experience
FOOD BY BOX
FoodbyBox is an online groceries company with 1000+ products from brands around the world. Toni, the founder, spent 10 years in supply chain at companies like Carrefour and Bollore before launching FoodbyBox.
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